The work manager can keep up to date on the data he manages, that is, the information can be filtered by workshop manager. The initial dashboard presents the updated data and indicators. 

In this page, we present two dashboard categories: the global management and the operational. 

Overview Dashboard

This dashboard presents the following set of graphs:

• Requests: presents the number of requests the user created, in comparison with the homologous period. This information can be grouped by: Year, State and Type. This graph has a meter with the total number of requests for this year. It also presents the homologous variation as a percentage. This value is calculated using the difference between the requests the user created this year and last year, dividing by the number of requests the user created this year. 
• Preventive: presents the number of preventives the user created or from workshops he manages, in comparison with the homologous period. This information can be grouped by: Year and Execution. This graph has a meter with the total number of preventive events of workshops he manages. 
• Work orders: presents the number of work orders the user created and from workshops he manages, in comparison with the homologous period. This information can be grouped by: Year, State and Type. This graph has a meter with this year's total number of work orders he created or from workshops he manages. The homologous variation is calculated based on the difference between the number of work orders from this year minus the work orders the user created last year and from the workshops he manages, dividing by the total number of work orders from this year the user created and from the workshops he manages.
• SLA (Service Level Agreement): presents the % of SLA compliance, in comparison with the homologous period. This information can be grouped by: Year and Type. The homologous variation is calculated based on the difference between this year's total percentage of SLA compliance minus the total percentage of SLA compliance from last year.
• Average response time: presents the average response time. This information can be grouped by: Year and Type. The information on the graph is presented in hours and compares the Average Approval Time, the Average Opening Time and the Average Execution Time.
• Costs: presents the costs. This information can be grouped by:  Cost, Type and Year.

 *The SLA indicator matches this year's SLA's global compliance percentage and variation regarding the previous year (only for WOs). 

It is worth mentioning that the value is cumulative, that is, it includes the SLA calculation since the start of the year until that month. The formula is: no. of WOs compliant with the SLA/total no. of WOs. 

A Work Order complies with the Service Level Agreement if the end date is met and if it is previous to the expected end date. If the SLA end date is not filled in, it is only compliant if it is previous to the current date. 

For this indicator, only the WOs with the SLA start date filled in and that are not on the state "canceled" are considered. 

**The approval time is the difference between the WO creation date and the date of the first transition for a state that allows assignments. 

The opening time is the difference between the date of the first transition for a state that allows assignments and the date of the first transition for a state that allows work reports. 

The execution time is the difference between the date of the first transition for a state that allows work reports and the WO SLA end date. 

 

On the same dashboard, the following insights are presented:

• Work orders pending to close for more than 30 days; In here we include all work orders where the user is the workshop manager and that are in a state previous to the final and not canceled state for over 30 days. 
• Equipment unavailable for more than 7 days;
• Tools unavailable for more than 7 days;
• Locations unavailable for more than 7 days.

In each insight there is an indicator that will open a list with the detailed information each when clicked on.

Operational Dashboard

The operational dashboard presents a top five of the following lists:

• Unsolved requests: presents a list of requests that are not on the final state nor canceled;
• Unsolved preventives: presents a list of preventive events the user created or from the workshops he manages that still have no work order created;
• Unsolved work orders: presents a list of work orders the user created or from the workshops he manages that are not on the final state nor canceled;
  
  
  

The lists are groups in 4 temporal spaces:

• Old;
• This Week;
• Next Week;
• Future.

In each one of the lists, there is the option "See all" that presents the complete list.