What can we find on the Request Manager dashboard?
The request manager can be kept up-to-date regarding the state
of the requests or the asset requests for you access level. The initial
dashboard presents the updated data and indicators.
In this page, we present two dashboard categories: the global
management and the operational.
This dashboard presents a set of two graphs (Requests and SLA) and an Insight (requests pending to close for more than 7 days).
- Requests - shows the number
of requests created by the user and the asset requests on your access level,
grouped by state.This graph has an
indicator with the total number of requests.
- SLA - presents the % of SLA compliance. This
graph presents the number of requests that comply or not with the SLA
specified that the number of requests are pending to close for more than 7
*The SLA indicator
matches the percentage of global SLA compliance regarding all requests the user
created and all asset requests on you access level.
Please note that the value
is cumulative. The formula is: no. of Requests compliant with the
SLA/total no. of Requests.
A Request complies with the
Service Level Agreement if the end date is met and if it is previous
to the expected end date. If the SLA end date is not filled in, it is only
compliant if it is previous to the current date.
For this indicator, only
the requests that are not in the "canceled" state are
Please note that
a request is considered pending to close when it is in a state previous to the
one considered as final.
Operational DashboardThe operational dashboard
presents a top-five list of requests that are not on the final or canceled
- Older – all requests up to the first day of the current
- This Week – all requests regarding the current week;
What can we find in the administrator's dashboard?
The maintenance manager can always be up-to-date with the state of the company's maintenance by accessing the initial dashboard that displays data, tasks and indicators. There are two types of dashboard on this page: the management dashboard and the ...
What can we find in the requester's dashboard?
The requester can always be updated on the status of their requests by accessing the initial dashboard that displays the updated data and tasks. Two types of dashboards are displayed on this page: the requests management dashboard and the ...
What can we find in the technician's dashboard?
To always keep the technician updated regarding the work to be executed, the initial dashboard always presents the updated data and tasks. Two types of dashboard are presented: the management dashboard and the operational dashboard. Work Management ...
What can we find on the work manager dashboard?
The work manager can keep up to date on the data he manages, that is, the information can be filtered by workshop manager. The initial dashboard presents the updated data and indicators. In this page, we present two dashboard categories: the ...
What are the main functionalities of the interface?
In order to support maintenance management and facilitate the whole process, the interface of Valuekeep CMMS was built based on usability and user experience, providing a quick interaction with the various functionalities. Dashboard The ...