How to see the list "All Requests"?
The
"All Requests" list allows the request manager to access all the
requests he created and the asset requests on his access levels.
To view
the list "All Requests" on the menu select the option "Requests
| All Requests" or search for "All Requests".
The
"All Requests" list has the following criteria:
- It is only
available for the Request Manager role;
- By default, only
the requests of the current quarter;
- The list is
filtered by the company;
- The list is in
decreasing order of request date;
- From the list it is
possible to access the request view screen;
- It is possible to
filter by: date, states, request type, asset and priority levels;
- It is possible to
search the list using the search box and by selecting the field to be
searched on the 3 dots.
- On the list, the
columns "State" and "Date" are shown in red, in case
of "Expired SLA".
![](https://img.zohostatic.eu/zde/static/images/info.png)
Expired
SLA if:
1. The
SLA End Date is filled in and the SLA End Date is later than the Expected End
Date;
2. The
SLA End Date is not filled in and the Expected End Date is later than the
Current Date
.
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