How to see the list "All Requests"?

The "All Requests" list allows the request manager to access all the requests he created and the asset requests on his access levels.

To view the list "All Requests" on the menu select the option "Requests | All Requests" or search for "All Requests".

 

The "All Requests" list has the following criteria: 

1. It is only available for the Request Manager role;
   
2. By default, only the requests of the current quarter;
   
3. The list is filtered by the company;
   
4. The list is in decreasing order of request date;
   
5. From the list it is possible to access the request view screen;
   
6. It is possible to filter by: date, states, request type, asset and priority levels;
   
7. It is possible to search the list using the search box and by selecting the field to be searched on the 3 dots.
   
8. On the list, the columns "State" and "Date" are shown in red, in case of "Expired SLA". 

Expired SLA if:

1. The SLA End Date is filled in and the SLA End Date is later than the Expected End Date;

2. The SLA End Date is not filled in and the Expected End Date is later than the Current Date

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