How to create a request type?
After
being configured, the request types allow you to classify requests and apply
specific behaviors. To create a request type, select the option Settings |
Requests | Request Types:
- The list of request
types is displayed;
- Press the
"Create" button.
The
request types are divided in 2 main sections:
- Main
settings
- Generate
WO. Automatically generated when the request is created.
- Create
without an asset. Allows to create a request without an asset.
- Closing by
the requester is mandatory. The requester, the person who recorded the request,
is required to close it.
- By
default. Option that allows a default request, that will be suggested when
creating the request.
- Default
values (when the checkmark Generates WO is activated)
- The
priority level is now mandatory, that will be the Priority level associated to
the generated work order.
- The
workshop is now mandatory, that will be the workshop associated to the
generated work order.
- Work order
type, that will be the work order type associated to the generated work order.*
Mandatory when the option Generate WO is active.
- Maintenance
Plan, that will be the Maintenance Plan associated to the Work Order.
- Remarks - Free text,
it can be the detailed description of the request type.

It's not
possible to create a request type with the option "Generates WO" and
"Create without an asset".
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