How to assign messages to a work order?
The
maintenance manager and the technician can insert additional tracking messages
on the work order context.
To add a
new message, please follow these steps:
- Edit the
work order;
- Open the
"Follow-up" tab;
- Add a new
message and insert the content;
- Define the
message visibility on the field "Visible to".
- If you
select the option "All" (default), the messages will be visible to
everyone related to this work order, as maintenance managers, employees
assigned to the work order and who created the request. If you select this
option, the work order is copied to the requests.
- If you
select the option "Maintenance Team", only the user and the
maintenance managers or technicians assigned will see the messages. In this
case, the message is only created on the work order.
- Save the
changes to the work order;
The
messages are visible to all users configured on the option "Visible
to". After saving the changes, the message cannot be deleted nor changed.
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